One point of contact for ALL brands
Get assistance with every appliance brand enrolled in your membership.
YOUR APPLIANCE CONCIERGE
Life happens.
Let’s make it
simpler.
One point of contact. Benefits that make a difference. Support for the appliances you count on every day.
CLUB SIMPLE & PLUS · EXCELSIOR
A LITTLE MORE, EVERY DAY
You have better things to do.
We’re here to help.
When an appliance complicates your day, knowing who to turn to makes all the difference.
Benefits during the manufacturer's warranty period:*
Priority appointment scheduling
With our vast network of technicians and service providers, we help you get the earliest available appointment.
One "no fault found" service visit
If a technician finds no fault with your appliance, we cover the cost of one "no fault found" visit.
Power-surge protection
Additional protection for eligible electrical or electronic damage.
Parts sourcing and support
We help find the right parts sooner, for quicker repairs and less downtime.
Replacement after more than three repairs
After more than three repairs for the same issue, we get you a replacement appliance.
*Benefit periods, limits, conditions and exclusions apply. Read the terms
BENEFITS FOR EACH APPLIANCE FOR UP TO TEN YEARS*
More, where it matters.
Explore the benefits for your appliance category.
- Subject to availability, get a loaner while inoperable machine is being repaired.
- $100 laundromat or dry cleaning credit if needed.
- Out-of-warranty transmission repair for up to 10 years.
- Subject to availability, get a loaner while inoperable machine is being repaired.
- Meal credit of up to $250 while waiting for repairs. (up to 6 years)
- 1 x coverage for broken doors and racks.
- 6 x coverage for temperature control buttons.
- 6 x wheel replacement.
- Subject to availability, get a loaner while inoperable machine is being repaired.
- Eligible frozen-food loss: up to $250 for a refrigerator/freezer or $500 for a standalone freezer.
- 2 x coverage for broken shelves and drawers.
- Out-of-warranty compressor repair for up to 10 years.
- 1 x coverage for a broken cutlery basket.
- Out-of-warranty repair for pump assembly for up to 10 years.
*Benefits up to 10 years apply only to the specified components, after the manufacturer warranty expires. Prior authorization and benefit limits apply.
WHEN YOU NEED US
A simple process.
Support along the way.
Contact us
Tell us what’s happening. Your membership number and appliance details will help us assist you.
We coordinate next steps
We guide you through the next steps and help arrange the appropriate service.
Stay informed
Our team supports you with follow-up on your request and repair.